FAQ
Frequently Asked Questions
Got questions about our services? Check out our FAQ for quick answers to common questions. If you don’t find the information you’re looking for, don’t hesitate to contact us!
How can I book a service with Navette Express?
You can book directly online via our reservation form or by phone by calling us at 06 74 38 57 93.
What payment methods are accepted?
We accept online credit card payments, as well as cash or card payments directly to the driver.
Can I modify or cancel a reservation?
Yes, you can modify or cancel your reservation free of charge up to 24 hours before the scheduled departure time.
Will I receive a confirmation of my reservation?
Yes, once your reservation is made, you will receive a confirmation email with all the details of your trip.
What types of vehicles do you offer?
Nous disposons d’une flotte de véhicules spacieux, climatisés et régulièrement entretenus, adaptés aux familles, groupes, et professionnels.
Do you offer child seats?
Yes, we provide child seats upon request at the time of booking. Please make sure to specify this in your reservation.
Do you provide transportation services for special events?
Oui, nous proposons des services de transport pour des mariages, galas, événements d’entreprise, et autres occasions spéciales. Contactez-nous pour un devis personnalisé.
What are your security commitments?
We regularly maintain our vehicles to ensure their safety. Additionally, our drivers are trained in best practices for safe driving.
How do you guarantee the quality of your services?
We are committed to providing a punctual, comfortable, and personalized service. We take your feedback into account to continuously improve our offerings.
How can I contact you in case of an issue with my reservation?
If you encounter an issue with your reservation, you can contact us directly by phone at 06 74 38 57 93 or by email at contact@navette-express-shuttle.com.